FAYETTEVILLE, Ark. – Arvest Bank closed all branch lobbies and in-store branches Friday in an effort to help its communities, customers, and associates fight the spread of the COVID-19 disease.
Arvest will continue to offer drive-thru and ATM services at all branches that feature those capabilities, Marketing Director Jason Kincy said. Drive-thru hours for each location are available at www.arvest.com.
Additionally, customers who have matters that require meeting with an Arvest banker can call 877- 848-8373 to request an appointment at a nearby branch location, Kincy said.
“Arvest is taking numerous other steps to meet its customers’ needs,” he added.
The bank encourages customers conducting routine transactions to use Arvest’s Online Banking with BlueIQ and Arvest GO mobile app platforms.
The bank advises any loan and/or credit card customers dealing with hardship due to effects of COVID-19 to call 877-483-2940 to discuss their options for assistance and payment deferrals. Customers needing assistance with a business loan should contact their loan officer.
“People helping people find financial solutions for life has been our mission statement for more than 20 years,” Arvest president and chief executive officer Kevin Sabin said. “In these unprecedented times, that help – and some of the solutions – may be delivered differently in some instances. Make no mistake, though, we are here to serve our customers and will be providing the best service possible to meet their needs.”
Arvest continues to follow guidelines recommended by the Centers for Disease Control and Prevention and is taking additional steps, to ensure its facilities, drive-thru facilities and ATMs are cleaned more frequently, Kincy said.
“I want to emphasize that this is a health crisis, not a financial crisis. The financial industry, and Arvest Bank, in particular, remains extremely strong and ready to meet the needs of our clients,” said David Madigan, president, and CEO of Arvest Bank Southwest Oklahoma. “The situation is fluid and we will continue to evaluate the best way to meet our clients’ needs as the situation evolves.”
Arvest’s general customer service line – 866-952- 9523 – remains available from 7 a.m.-8 p.m. CST Monday-Friday and 8 a.m.-5 p.m. on Saturday. The bank also offers a 24-hour Account Information Line at 800-601-8655.
Lobbies and in-store branches will remain closed until further notice. Arvest has branch banks and/or ATMs in Lawton, Cache, Medicine Park, Elgin, Marlow, Duncan, Comanche, and at the intersection of SH-7 and SH-65 east of Lawton, near Letitia and Pumpkin Center.
Arvest encourages its customers to monitor arvest. com and/or its social media channels for any news related to the bank. Those web properties remain the best, most reliable sources for information about Arvest, Kincy said.