Public Service Company of Oklahoma recently received its best-ever score in the 2020 J.D. Power Electric Utility Residential Customer Satisfaction Study, the company said in a news release.
The study is based on responses from more than 100,000 online interviews with residential customers of the nation’s 143 largest electric utility companies, which represent more than 100 million U.S. households, the company said. The study ranks electric utilities based on six factors: power quality and reliability, corporate citizenship, billing and payment, communications, price and customer care.
PSO’s score tied for sixth among the 20 electric companies in the South Midsize category. Of the 143 companies included in the survey, PSO ranked 34th in overall satisfaction. The company’s 2020 score of 771 is 18 points higher than its 2019 score and 19 points higher than the average for electric utilities in its category.