FORT SILL – Reynolds Army Health Clinic (RAHC) is implementing several changes in an effort to limit the spread of coronavirus to Soldiers, family members, retirees, and dedicated employees.
The east entrance continues to be the only one available for patients and visitors, because of enhanced screenings that began earlier this month. All patients and visitors will be screened for coronavirus (COVID-19) prior to entrance to the clinic.
The Centers for Disease Control (CDC) recommend limiting the size of gatherings at any given time to prevent the spread of COVID-19.
Starting 25 March the main pharmacy at RAHC implemented a mandatory prescription drop-off that will facilitate social distancing practices. Prescription drop-off boxes are available in the main pharmacy, and outside the east entrance of the clinic, for patients with new prescriptions as well as patients with written prescriptions from off-post providers.
TRICARE Online and the RAHC Pharmacy automated refill line at 580-558-2442 are available for prescription refills. Prescriptions will be available for pick-up three hours after drop-off. Patients who leave their prescriptions after 2 p.m. will be able to pick up their prescriptions the next business day after 8 a.m. The prescription process will remain unchanged for pediatric patients and the Urgent Care Clinic.
Exceptions to the mandatory prescription drop-off policy will be made for acutely ill patients who have been prescribed antibiotics, physically disabled patients, and patients who have previously called in refills or who are returning to pick up prescriptions.
In addition to the pharmacy, the RAHC Referral Management Office (RMO) and Patient Administration Division (PAD) will temporarily suspend face-to-face consultations. For any questions or concerns regarding referrals, call Humana at 1-800-444-5445 or the Referral Management Office at 833-286-3732, option 2, option 2. Referrals can also be tracked at www.Tricareonline.com or www.humanamilitary.com.
For medical records, submit all requests electronically using Department of Defense Form 2970 (Request for Medical Record Application) which can be found online.
For any addition help with records request, call the PAD office at any of the following numbers. For patient registration: (580) 558-8607 or (580) 558-2103. For medical records requests: (580) 558-2103 or (580) 580-8258. For all other requests: (580) 558.2103. The PAD office can also be reached by fax at (580) 558-2756 or (580) 558-3231.
RAHC Urgent Care Clinic hours of operation will remain the same; however, some TRICARE authorized urgent care clinics in the Lawton area have changed hours of operations during this COVID-19 outbreak.
WellFast Urgent Care has not changed its hours of operation; however, they are not testing for COVID-19. Xpress Wellness Urgent Care has changed its hours of operation to Monday- Saturday 9 a.m. to 6 p.m. and Sunday 1 p.m. to 7 p.m. These are the only two TRICARE authorized urgent care clinics in the Lawton area.If you have any questions regarding which health care facilities are in the TRICARE network, call the MHS Nurse Advise Line at 1-800-TRICARE. Active Duty Service Members and not eligible to be seen at local area urgent care clinics.
For Questions, Call…
If you think you have COVID-19, stay home and take care of yourself, avoiding contact with others as much as possible. If you have questions or symptoms you’d like to discuss with a healthcare professional, call the RAHC Urgent Care Clinic during normal hours of operation at 580-558-2770. Outside of normal hours of operation call the RAHC Coronavirus Help Line at 580-917-8475
Other options include sending a secure message through the TRICARE Online Secure Messaging function, visiting www.MHSNurseAdviceLine.com for a web or video chat, dialing 1-800-TRICARE (874-2273), option 1, or calling the 24 hour Army COVID-19 Hotline at 1-800-984-8523.