DUNCAN – Residents who have questions about their utility bills can contact the city’s utility department to resolve the problem.
A news release from City Hall outlined the steps residents should take to address the issue, as follows:
1. Call Customer Service at (580) 252-0250 during regular business hours. The office is open from 7:30 a.m. until 5:30 p.m. Monday through Thursday.
2. The city will send a meter reader out to reread the customer’s meter, which will give the city an opportunity to check for any mistakes in the previous bill.
3. If a correction is necessary, it will be processed before the customer’s next billing date. The customer does not need to take action to complete this step.
4. If no correction is needed, the customer will discuss the next steps with a customer service representative. Options include mediation; a repayment contract, which is allowed under certain circumstances; a payment extension; or a 10-day grace period.
5. If the problem has not been resolved after completing the first four steps, a customer may ask to speak with a customer service supervisor.
“This conversation will ensure that all available resolution options have been considered for your unique situation and will be discussed with you,” officials said in the news release.