The city of Lawton is introducing customer service surveys for the License and Permits and Utility Services departments.
These two departments have frequent interactions with the public and to provide the best possible customer service, they need feedback.
“Having personal interaction with our residents and other customers who must do business with the city allows me to hear direct experiences that have occurred between staff and the public,” said Janet Smith, community services/planning director, in a news release. “Feedback from the public allows refinement of internal policies and procedures to better accommodate requests or recommendations for improvements.”
Efforts to create the survey began in August when Finance Director Joe Don Durham saw the need to give customers a platform to provide feedback on how their issues were handled, according to a news release from City Hall.
“The surveys will show management what the team needs to do to improve service levels and find new opportunities to offer the excellent customer service the citizens have grown to expect from the city of Lawton team members,” Durham said. “The implementation of these surveys has been a goal of mine since coming to work for the citizens of Lawton in January.”
To fill out the survey, visit the License and Permits or Utility Services webpages on the city’s website or text “Customer Service Survey” to (580) 360-6581.